Days to process order:

All orders will be processed in 1-3 business days, excluding holidays.

Shipping:

Costs are flat rate per item and includes insurance coverage. The shipments are sent via UPS, FedEx or USPS depending on the selection made at checkout. If the USPS selection is made the seller will process the order and ship on the closest Wednesday or Saturday from purchase date (excluding Federal Holidays). The "In Person" selection is for in person transactions only, and must be prearranged with seller. If arrangements are not made, or if transaction was not in person seller has the right to cancel the transaction and return any payment made to the buyer.

Lost, Stolen, or Damaged Packages/Pieces:

Should any of your pieces arrive damaged or broken, please contact me immediately. In order to initiate the claim process detailed photos of the outer box, inner packing material and damaged item will be required in order to provide compensation. Lost or stolen packages will also require a claim to be processed, please contact me immediately if you suspect this may be the case for your package.

Returns:

If for some reason you are unsatisfied with your item(s), you may request a refund within 1(one) week of receiving your order. After the 1(one) week after delivery time has elapsed, all refund requests will be denied. To request a refund please send me a message explaining your reason for wanting a refund. The buyer is responsible for return shipping costs of the item(s). Once the item(s) have been received back in possession of KMY Jewelry Designs, AND the item(s) have been deemed in the same physical condition as when originally shipped, the refund will be processed to the buyer.

Wear and Tear:

Please note that all metallic glass beads are plated and over time have a tendency to loose there coating. This is also the case for any plated metal beads. This is normal wear and tear and KMY Jewelry Designs is not responsible for repair or replacing in this event. To make sure your jewelry lasts be sure not to wear in water or for extended days as this can quicken the loss of coating. Along this note all metals will produce a patina when exposed to skin, air or other elements and can change color in time. In this event light cleaning with a polishing cloth, or soft toothbrush and dish soap can help. Keeping your piece in a sealed container when not in use will help as well.